Infinity CCS Launches 'Contact Centre In A Box'

Infinity CCS has launched a ‘contact centre in a box’: 15-seat contact centre software for £10k, which includes inbound and outbound call/contact management, desktop scripting, automated dialling and blended CTI, agent reporting and timesheeting, call recording and quality monitoring.

"Although Infinity has been established for a decade, serving some of the most demanding contact centre environments in Europe," said Founder and Managing Director, Carl Adkins, Infinity CCS, "we are still perceived as a high-end solution for outsourcers. This ‘Contact Centre in a Box’ offer will make those industry ‘crown jewels’ available for all contact centres, regardless of budget pressures.