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The new partnership focuses on:

Augmenting the reach of Chordiant solutions among HCL customers, globally; Developing deeper vertical solutions in financial services, enabling both organizations to grow their service offerings and add more value for joint customers; Building a robust Professional Services practice around Chordiant solutions responsible for customer product delivery, implementation and support.

With HCL’s recent transformation journey, the focus has been on creating customer value in select industry verticals that combine domain depth, innovative multi-service offerings and business models that focus on output and outcome. This philosophy is also reflected in its partnership with Chordiant, which will increase HCL’s services portfolio.

For Chordiant, the partnership will help HCL offer more domain-specific solutions in the market, where the Chordiant ‘Customer Experience’ platform and solution set resonates with the transformational value that HCL is adding to its customers. The partnership will accelerate the pace of adoption and implementation of Chordiant solutions through the development of solution accelerators, and a clearly defined implementation methodology, thereby significantly increasing customer return on IT investment.

As financial services organizations continue to move away from a siloed product focus and progress towards becoming customer-centric organizations, the need for robust, intelligent, context-sensitive applications and solutions is more apparent than ever before. This calls for analytics capabilities to reside within an application on a real-time offered basis within the front-office, as opposed to the back-office. The Chordiant platform, Cx Enterprise Foundation, fulfills this implicit need by combining customer analytics with front-office solutions. The HCL-Chordiant partnership, in addition, will address the existing challenges that the financial companies face in servicing their customers throughout the customer life-cycle.

Premkumar S, Corporate Officer & Global Head – Financial Services of HCL Technologies stated, “The HCL-Chordiant partnership is in line with our strategy of leveraging partnerships, assets, tools, products and deep domain expertise to provide more ‘value’ to our customers. Moreover, Chordiant’s focus on financial services as an industry segment will add to HCL’s current strength in financial services and fuel HCL’s vision of non-linear growth by delivering value through product partnerships.”

Steven R. Springsteel, Chairman, CEO and President, Chordiant said, “This partnership will enable us to expand our global customer base with significant focus on the Asia-Pacific region. With HCL as a partner, Chordiant will get access to the best professional services practices, talent and tools to provide superior business analysis, process management, technical and systems integration skills, all which can be called upon to deliver the best value to our customers.”