Noble's unified system gives The Epilepsy Centre and Community Link a single platform to increase the productivity and efficiency of their contact centre. Their customized Noble Solution includes interactive voice response and credit card authorization features, as well as quality monitoring tools and a comprehensive management and reporting suite.
"The Epilepsy Centre is excited to implement the Noble Solution in the Community Link fundraising centre. Noble's extensive blended inbound and outbound functionality offers us an opportunity to significantly improve our donor services using a single, unified platform. Noble's combination of functionality and value is ideal for fundraising environments, where cost-performance value is key," says Robert Cole, CEO of Epilepsy Centre of South Australia.
Paul Luketich, Managing Director of Noble Systems Australia, says, "The Epilepsy Centre and Community Link offer vital services to the community through its public services and fundraising activities. The integrated Noble Solution gives The Epilepsy Centre the tools it needs to reach more donors and volunteers, with the goal of increasing contributions of both time and money. The Epilepsy Centre has joined other fundraising and service organizations - including Cerebral Palsy League of Queensland, Kidney Health Australia, Epilepsy Action and RACQ CareFlight - in selecting Noble Systems as its contact centre technology provider."
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