Leaders do not necessarily offer the best-of-breed solution for every customer requirement. However, overall, their products are strong and often include some exceptional capabilities. Additionally, they provide solutions that offer relatively low risk.”
“We believe that being positioned in the leaders quadrant by Gartner in each of the three regions demonstrates that Aspect continues to address the ever-evolving needs of contact centers, which has been our strategy for success throughout the last 34 years,“ said Jim Foy, president and CEO of Aspect Software. “We have a broad understanding of where the contact center market is moving and we’re developing solutions like Aspect® Unified IP™ that provide greater flexibility and reduced complexity or our latest offering, PerformanceEdge™, which is helping contact centers consider everything and then take immediate action by maximizing the resources available to them.”
The Gartner Magic Quadrant analyzes the vendors in an industry and categorizes them as “leaders,” “challengers,” “visionaries” or “niche players”.
Source:
(1) Gartner, Inc. “Magic Quadrant for Contact Center Infrastructure, North America, 2007”, 16 August 2007.
(2) Gartner, Inc. “Magic Quadrant for Contact Center Infrastructure, EMEA, 2006”, 30 October 2007.
(3) Gartner, Inc. “Magic Quadrant for Contact Center Infrastructure, Asia/Pacific, 2007”, 12 September 2007.
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