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5” widescreen display and touch controls to deliver remote browser-based access to the full functionality of Pipkins’ Real-Time Agent Adherence PLUS module, including both the graphic interface and the one-click update capabilities. The PLUS edition indicates agent status via easy-to-see color-coded boxes arranged in a grid similar to a seating chart, and allows users to log changes such as sick days or early releases with a single click from the same control panel.

Pipkins’ iPhone-based remote access feature is a contact center industry handheld real-time adherence monitoring solution, the second enhancement to Pipkins’ agent adherence platform in two weeks, and the original enterprise application designed for the iPhone.

“The iPhone is an ideal platform for displaying and interacting with our PLUS real-time adherence control panel. It can display our graphical layout in the proper horizontal orientation as well as our color-coding for identifying out-of-compliance agents, drill down to the fine details in highly readable text, and allow supervisors to access information or make schedule changes simply by touching a finger to the screen,” said Jim Hogan, Manager of Customer Care for Pipkins.

“As a result, supervisors now have two choices for remote agent monitoring: they can use their PCs when possible and their iPhones when their PCs are not available,” Hogan noted. “This adds a powerful new tool to keep contact centers running smoothly.”