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Rally Software Works with Salesforce.com to Simplify Software Management and Bring Ideas to Market Faster
Rally's award-winning Agile life cycle management solutions have been used to support its customers in over 6,500 Agile product releases.
"Salesforce.com's AppExchange is enjoying increasing success, and more and more vertical solutions are available to help Salesforce users extend the success of their CRM deployments," said George Hu, Chief Marketing Officer at salesforce.com. "Rally Software is helping to define the high-tech vertical by driving greater innovation, collaboration and customer responsiveness with their broad portfolio of AppExchange applications."
Rally's Agility Suite for the Force.com platform includes:
- Rally Support Connector improves customer responsiveness by letting support staff communicate the development status of customer-reported defects and feature requests from within Salesforce. It also gives development teams working in Rally greater visibility into the details of customer defects and requests, and notifies customers when their defects and feature requests are addressed in a new release.
- Rally Community Manager is a suite of Web 2.0 services for publishing and collaboration that have been tailored for customer support, feature collaboration and community building. With Rally Community Manager, companies can build customer, partner and employee portals around their shared knowledge and use that information to drive new feature priorities based on community rankings.
- Rally Product Manager enables product managers and business analysts to easily plan and release a continuous flow of products and services based on customer input taken directly from Salesforce. Product managers and business analysts can easily create feature roadmaps driven directly from customer requests and competitive win/loss reports, and release managers can synchronize their global workforces around critical product launch milestones, tasks and deliverables.
"Emerging Web 2.0 concepts like mashups and social networking are creating incredibly high expectations for technology companies to deliver the customer's most valued features as quickly as possible," said Ryan Martens, Rally founder and Chief Technology Officer. "Together, Rally and salesforce.com combine the best practices of on-demand applications and Agile development principles to help high-tech product companies and IT organizations quickly meet customer needs and respond to market feedback."
"It's critical to Authoria's success that we can seamlessly facilitate a smooth flow of accurate, real-time information about how our internal resources map to our customers' priorities," said Mike Galyen, director of product management at Authoria. "As an early adopter of Rally's new features and integrations, we're excited to extend our use of Rally's software life cycle management solutions by integrating with CRM from salesforce.com. Rally is helping us realize our vision of a single source of truth that closes the gap between customer needs and product capabilities."
