Autonomy etalk’s Qfiniti VoIP Technology Receives Prestigious Award From Customer Interaction Solutions Magazine

Autonomy etalk’s recording solution captures customer interactions for regulatory compliance, risk management, and quality monitoring across both traditional and IP-based solutions in a centrally managed system, saving organizations significant deployment costs. Qfiniti enables full functionality VoIP logging from any SIP standards-based IP telephony solution or through switch vendors’ proprietary IP interfaces, and supports voice and screen recording for remote agents.

“Autonomy etalk appreciates Customer Interaction Solutions Magazine’s recognition of our ability to support today’s technologically diverse contact centers. As the leader in delivering the Intelligent Contact Center, we understand the unique needs of enterprise contact centers. The Qfiniti solution, used by hundreds of customers around the world, delivers flexible and reliable call recording that works in any type of environment,” said Scott Shute, Autonomy etalk CEO.

The 2007 IP Contact Center Technology Pioneer Award recognizes companies that have created a groundbreaking, successful IP contact center product or service.

“TMC is proud to recognize Autonomy etalk with an IP Contact Center Technology Pioneer Award. Autonomy etalk has proven to the editors of Customer Interaction Solutions that its solution has been designed with the needs of the contact center market in mind and the potential of IP behind it,” said Nadji Tehrani, Executive Group publisher and editor-in-chief of Customer Interaction Solutions. “Technology is the key to the success of any call center. This award was created as a way to acknowledge those who brought groundbreaking technologies to market while providing high quality and superior applications.”

Qfiniti’s advanced recording solutions are critical components in the Intelligent Contact Center, which enable organizations to capture, analyze, and share data between the contact center and the rest of the enterprise. The Qfiniti platform delivers multi-channel interaction analysis, real-time agent support, and contact center performance management solutions, including call and desktop recording, agent training and evaluations, and customer surveys, to help organizations achieve better customer support, enhanced performance, and more effective business operations.

The IP Contact Center Technology Pioneer Award winners were highlighted in the July, 2007 issue of Customer Interaction Solutions magazine. Autonomy etalk’s Intelligent Contact Center was also recently recognized as recipient of a 2007 CRM Excellence Award in the same publication.