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“In today’s complex contact center where agents are expected to repeatedly deliver great customer experiences, a tool like Synchrony’s desktop that dynamically presents the relevant applications and content the agent needs for each customer interaction is an extremely powerful tool.”

Frost & Sullivan Best Practices awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research in order to identify best practices in the industry.

Year after year, Cincom Synchrony earns the respect of industry experts with its innovations, performance and results. This latest recognition from Frost & Sullivan is Synchrony’s 9th award in four consecutive years.

Cincom Synchrony is a multi-channel contact center and unified agent desktop solution proven to enhance customer relationships while optimizing agent and business-user efficiency. Available hosted or on-premise, Synchrony provides inbound and outbound sales, marketing and customer-service environments with a high-value, low-cost contact center solution.