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Contactual and NetSuite Expand Strategic Collaboration into Japan SAN
White Pajama Japan, a Tokyo-based joint venture of Contactual and Infocom, and NetSuite K.K., jointly announced the On-Demand Contact Center Suite, an integrated customer interaction management solution.
The integrated product provides companies with a 360-degree view of the customer and facilitates management of client interactions. Key features of the integrated application include screen pop and click-to-dial functionalities, single sign-on, and the ability to perform custom data dips.
"Representing NetSuite in Japan, I am very much pleased at the announcement of our alliance with White Pajama Japan that represents Contactual in Japan," stated Takahiko Higashi, President NetSuite Co., Ltd. (Japan).
"Now we can provide integrated solutions for companies who need CRM and contact center solutions," said Yoshihiro Suzuki, CEO of White Pajama Japan. "The customer can use our solutions very easily to empower the efficiency of their business."
"We are excited about the strategic alliance between White Pajama Japan and NetSuite K.K. in the expanding Asian market," said Mansour Salame, Contactual CEO. "This partnership is a testament to the benefits of the integrated Contactual- NetSuite solution that has been initiated in the U.S. and now is available in Japan."
The alliance will cover joint marketing activities, end-user support, and sales and technical support for each partner.
NetSuite and Contactual announced their collaboration in the United States in January of 2006 when Contactual unveiled an integrated OnDemand Contact Center for NetSuite as part of the SuiteFlex Application program. NetSuite recognized the value of the integrated application by presenting Contactual with the Best Integrated Solution award in November of 2006.
