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Altitude Software Names New Vice President for North American Market
Altitude Software, a leading independent contact center solutions vendor, today announced that Mark Lepko joins the company as vice president of Altitude Software North America. Altitude Software has recently concluded a major reorganization of its presence in the U.S. and Canada.
Gastão Taveira, chief executive officer of Altitude Software, said, “With Mark’s recent appointment, we are aiming for growth and expect to leverage our global presence on the contact center service provider industry in North America. He brings a broad portfolio of sales experience in the contact center industry to Altitude Software, and his leadership will allow us to further strengthen our position in the North American market.
Gastão Taveira, chief executive officer of Altitude Software, said, “With Mark’s recent appointment, we are aiming for growth and expect to leverage our global presence on the contact center service provider industry in North America. He brings a broad portfolio of sales experience in the contact center industry to Altitude Software, and his leadership will allow us to further strengthen our position in the North American market.
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Lepko brings more than 20 years of contact center industry expertise to his new leading role at Altitude Software. As his career began in contact center operations, he personally understands the challenges of managers as well as the high expectations for suppliers. Prior to Altitude Software, Lepko held several leadership positions in the industry, including vice president of sales and operations in North America for Aspect, Verint, VoiceGenie (Genesys) and most recently CosmoCom.
“I’m very excited to join Altitude Software, as they are widely recognized as one of the most innovative and competitive companies in the contact center industry”, said Lepko. “My experience in the contact center software market together with an outstanding team and a leading product with a great track record will surely help contact centers embrace industry-wide change.”
In North America since 1999, Altitude Software has offices in Toronto, Canada; Chicago, Illinois; and Austin, Texas. The company has built a solid reputation as a contact center provider of specialized products and proven methodologies designed to drive sound return on investment. Altitude uCI 7.5 is the latest release of the proven contact center solution software that boasts fifteen years of significant results throughout more than 700 contact centers worldwide. The Altitude uCI 7.5 suite also increases customer satisfaction via proactive customer service features and friendlier self-service voice applications. This latest release provides managers with the tools needed to centrally design and implement flexible service-delivery models that aim to increase agent productivity and profit.
Lepko brings more than 20 years of contact center industry expertise to his new leading role at Altitude Software. As his career began in contact center operations, he personally understands the challenges of managers as well as the high expectations for suppliers. Prior to Altitude Software, Lepko held several leadership positions in the industry, including vice president of sales and operations in North America for Aspect, Verint, VoiceGenie (Genesys) and most recently CosmoCom.
“I’m very excited to join Altitude Software, as they are widely recognized as one of the most innovative and competitive companies in the contact center industry”, said Lepko. “My experience in the contact center software market together with an outstanding team and a leading product with a great track record will surely help contact centers embrace industry-wide change.”
In North America since 1999, Altitude Software has offices in Toronto, Canada; Chicago, Illinois; and Austin, Texas. The company has built a solid reputation as a contact center provider of specialized products and proven methodologies designed to drive sound return on investment. Altitude uCI 7.5 is the latest release of the proven contact center solution software that boasts fifteen years of significant results throughout more than 700 contact centers worldwide. The Altitude uCI 7.5 suite also increases customer satisfaction via proactive customer service features and friendlier self-service voice applications. This latest release provides managers with the tools needed to centrally design and implement flexible service-delivery models that aim to increase agent productivity and profit.
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