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Interactive Intelligence Enhances Enterprise IP Telephony Software with New Applications
Interactive Intelligence Inc., a global developer of business communications software, has added new e-mail routing and more sophisticated recording capabilities to its enterprise IP telephony software, Vonexus Enterprise Interaction Center® (EIC).
New in Vonexus EIC is e-mail routing, which enables organizations to deliver e-mails similar to the way the system currently routes and queues calls, faxes and Web chats to business users and workgroups.
Also new is the option of adding a full-featured recording module called Interaction Recorder®, which includes an automatic rules-based recording interface, along with logging, retrieval and scoring features.
“Vonexus EIC effectively serves the mid-market with an affordable, yet sophisticated enterprise IP PBX solution,” said Yankee Group senior analyst, Ken Landoline. “Its new multimedia recording and e-mail routing features -- built to run on the same single, standards-based platform as the rest of the Vonexus EIC applications — make extending customer service throughout the enterprise even more manageable and cost-effective.”
“From inception, we set out to build a product that would eliminate vendor lock-in, and wouldn’t require multiple third-party ‘bolt-ons’ for a wide range of communications applications,” said Joseph A. Staples, senior vice president of worldwide marketing for Interactive Intelligence. “With the initial release of our software back in 1997, these innovations became a reality, and with our latest enhancements, we continue to prove that organizations can get sophisticated communications applications from an experienced, yet accessible vendor, at an affordable price.”
Along with IP PBX functionality and a wide range of productivity-enhancing voice/data applications, such as interactive voice response, conferencing, unified messaging, presence management, ACD, auto-attendant and more, Vonexus EIC offers pre-integrated plug-ins for the Microsoft Dynamics™ and Microsoft® Office software, and Microsoft® Office Live Communications Server.
Vonexus EIC uses the VoIP SIP standard throughout, giving businesses the broadest choice of third-party networking equipment, end-point devices, and other hardware. Its modular, all-software, single-platform approach also enables businesses to cost-effectively migrate to more sophisticated applications, as well as scale to accommodate growth, by simply activating new licenses — no forklift upgrades.
Vonexus EIC is ideal for mid-sized businesses of all types, including those with remote and mobile workers, as well as verticals such as financial services and law firms.
The new Vonexus EIC enhancements are available immediately. Vonexus EIC is sold through the Interactive Intelligence global channel of approximately 250 value-added resellers. For more information about the product, visit: http://www.inin.com/Products/EIC/eic.asp.
