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Amdocs will provide an integrated, easy to maintain application to support UPC Broadband’s subscribers across all its lines of businesses.

“We are moving to a more flexible and integrated solution with Amdocs CRM 6 which has the new features and functionalities to service our triple-play customers throughout Europe within the cost and timelines the business requires,” said Mehrdad Mansourpour, managing director and chief information officer for UPC. “We selected Amdocs, our partner of more than six years, because of its approach to customer service and service oriented architecture, as well as its experience in telecommunications, broadband and cable industries.”

Amdocs CRM 6, with its advanced customer management and order management capabilities will help UPC Broadband improve customer satisfaction and retention, reduce call waiting time for customers, make the ordering process quicker and more effective, and bring new services to market faster.

“In the competitive European cable market, organizations which focus on the customer will be the ones which win,” said Michael Matthews, chief marketing officer for Amdocs. “With Amdocs, UPC Broadband will be able to enhance the customer experience and build customer loyalty, as it rolls out triple-play bundles of voice, video and high-speed Internet services.”