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The fast-growing company needed an easily scalable solution with open technology architecture and global support. "I needed to know that whatever our investment, we can extend our services anywhere, anytime, 24/7," said Tony Mira, President and CEO of ABC. "We needed worldwide support with world-class service and Siemens delivered."

Siemens Communications' experience with customer contact centers, strength in wireless communications and key relationships with other Siemens divisions and other strategic corporate partners convinced ABC to choose Siemens over all competitors. The streamlined and easy-to-use solution improves monitoring of the quality of customer interaction and has contributed to eliminate attrition in call center staff.

ABC replaced its existing Cisco infrastructure with a HiPath ProCenter Enterprise solution, a HiPath 4000 communications platform and 200 optiPoint 420 IP phones. A HiPath Wireless system offers secure, reliable and mobility-enhancing voice and data services for ABC's entire workforce. The company started deployment in ABC's new facility last September and expects completion in March 2007. The finished system will include speech recognition technology.

"ABC selected Siemens' customized contact center solution because Siemens focused on ABC's business needs, not just technology, and applied technology to best serve ABC objectives and those of its customers," said Dana Rasmussen, President of Siemens Communications. "This is our key role," he said, "to understand our customers' business and become their trusted partner and advisor. With technology as an enabler, we help our customers achieve their full potential, especially organizations seeking comprehensive communications to support their worldwide operations."

For more information, visit www.siemens.com/communications.