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Tradimus will use Talisma Knowledgebase to streamline its entire documentation process, allowing its call centre agents to source information quickly from throughout the company using a single screen interface. Service levels can be continually improved as the intelligent learning routines within Talisma Knowledgebase learn to anticipate regular enquires allowing for agent responses to be continually improved.

Cybernetics has over 30 years experience in business intelligence and over 60 employees working across the Nordics. Under the agreement the reseller will sell Talisma’s CIM solutions to existing Talisma customers such as Epson, Sony, Canon, Toyota and Sharp who are already using Talisma’s solutions in other markets. Cybernetics will also provide customers with training and local language, first and second level support. All third level support will be provided by Talisma directly via its team of specialists.

“The multi-channel customer service market place is in a growth stage at that the moment. This move to provide our customers with CIM products as well as traditional CRM solutions was the right move for us. By becoming the first certified Talisma CIM reseller in the Nordic region we are able to offer our customers the latest customer service tools, allowing them to differentiate themselves in the market,” commented Maria Lennman, CEO, Cybernetics.

“Establishing a partnership with a first-class reseller in the Nordic region was central to our Northern Europe expansion strategy. By partnering with Cybernetics we can build on our success in this market by leveraging their experience and customer base, to increase our market share. Local presence is essential to ensure that our customers receive the high level support and customer service that they expect from the Talisma brand,” commented Craig Gordon, VP International Alliances.