These partners add to the growing Neocase partner roster that also includes Allin Consulting, Dynlink, CRM Source, ISPAN, Bridgebuilder, InterLink and Plus Consulting.
Neocase specializes in maximizing the productivity and quality of customer service operations through collaboration, knowledge management, self-service, partner centers and advanced workflow management with strict adherence to service level agreements (SLAs). Designed for quick implementation, easy use, and optimized for Microsoft Dynamics CRM 3.0 sales and marketing suite with customer operations, Neocase can be deployed either on-demand or on-premise. This customization allows partners and customers to focus on the business objectives at hand and fulfill customers’ needs in an efficient, timely manner.
“Neocase has been very well received by our clients that are looking to quickly improve their customer service operations,” said Ken Farmer, CRM practice manager of Collins Computing. “Neocase’s collaborative capabilities, flexible delivery model and low cost allows us to offer companies an innovative customer support solution that consistently helps customer service agents resolve cases quickly and efficiently. Additionally, Neocase adds immediate value to both existing and new implementations of Microsoft Dynamics CRM 3.0, making it a more comprehensive CRM solution for mid-market businesses.”
“Since we launched the Neocase global alliance program, we have signed many of the top CRM software and Microsoft resellers, expanding our global reach and significantly increasing our customer base and marketing muscle,” said Hervé Pluche, CEO of Neocase. “Neocase’s innovative channel program is very attractive to VARs and resellers because they can offer Neocase’s industry leading software in a variety of delivery models and create customized solutions that meet the diverse needs of their customers.”
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