Datapoint Signs Distributor Agreement with Jacada
Jacada Ltd., provider of unified desktop and process optimization solutions for customer service operations, has announced that it has signed a distributor agreement with Datapoint Customer Solutions Ltd, the leading UK expert in call center operations. Under the agreement, Datapoint Customer Solutions Ltd will sell, service and support Jacada WorkSpace and Jacada Fusion customer service solutions to the contact center market in the UK.
“We chose Jacada because of their 14 year track record in simplifying complex customer service processes,” says Vim Vithaldas, CEO for Datapoint Customer Solutions Ltd.
“The value of a unified desktop as a rapid way to optimize current infrastructure or as an agent friendly interface for next generation multi-channel infrastructures is tangible, resulting in reduced call lengths and wrap up time, shorter agent training times, reduced data entry issues, and greater focus on consistent customer experiences. Jacada is already being deployed in UK call centers delivering against the business case ROI in all cases. They are the only credible supplier of non-invasive integration solutions in the call center market.”
“Jacada is extremely excited to partner with such a dominant UK expert in call centers as Datapoint Customer Solutions,” said Ofer Yourvexel, managing director for Jacada EMEA and APAC regions. “This alliance is further proof as to the value and importance of desktop optimization solutions like Jacada. By partnering with Datapoint Customer Solutions, we are now in an excellent position to continue providing these solutions to the UK contact center market which is considered to be one of the largest markets worldwide.”
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