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Government employees are using Cistera solutions every day to increase their responsiveness, productivity and security. The District of Squamish in British Columbia, Canada, was the first to deploy Cistera's LandMobileRadioConnect™ to integrate two-way radios into a Cisco IP Telephony deployment. Public safety and emergency responsiveness have been enhanced by the capability of emergency responders to communicate between radios without frequency limitations, and directly between radios and IP phones. The City of Georgetown, TX uses RapidBroadcast™ to send pre-recorded and live broadcasts and text alerts to IP phones in its city offices, police and fire departments. This system has improved the city's ability to keep all employees informed of essential information and alerts. The City of Denton, TX has been using CallCenterRecord™ for over two years to record and archive all calls to its water utility contact center, ensuring top quality customer service and responsiveness.

"As a result of recent emergencies, governments -- from the local level on up -- are looking for ways to better secure their residents and constituents through Homeland Security initiatives. They are being pressured to find ways to drastically increase the level of security and responsiveness, while reducing budgets and controlling costs. The only way to accomplish this is by leveraging next generation technology," said Derek Downs, Cistera's President. "We understand these challenges and have designed the Cistera platform to do just that -- create value for government organizations by delivering the broadest available range of advanced communications capabilities on a single platform."

"Cistera's solutions for government enhance communications and inter-agency collaboration, and improve responsiveness in day-to-day operations as well as in emergency situations," commented Greg Royal, Chief Technology Officer for the company. "We are the only company that delivers the capability to link two-way radios to an IP Telephony environment to enable communication across multiple frequencies; while also supporting recording for malicious calls and emergency calls; broadcasting of emergency alerts as well as full conferencing capabilities. We invest very heavily in R&D to provide our customers advanced communications capabilities that go beyond traditional point solutions and legacy CTI applications."

The Cistera ConvergenceServer delivers the industry's most powerful and scalable suite of application engines on a single, secure, and reliable platform that integrates seamlessly with a Cisco IP PBX Platform. Cistera's solution-set enhances collaboration, productivity and public safety by delivering cost-effective tools that extend the capabilities of an IP Telephony deployment by adding critical competency and features such as text and audio broadcasting, messaging, recording, content streaming and two-way radio integration. Cistera's application engines fall into four main Solution Sets: Event Alerting and Notification, Quality Assurance and Compliance, Presence Management, and Productivity and Collaboration.