Voxify Partners with Convergys to Deliver Speech Self-Service Applications to the Direct Response Industry

Delivered as a rapidly scalable hosted managed service offering, Voxify's Direct Response Automated Agents will enable caller's to place orders, check order status, or request information from Infomercial Direct Response campaigns and other retail industry sales and marketing programs. Through Voxify's unique modular template architecture Convergys will rapidly deploy innovative speech self-service solutions capable of dynamically presenting purchase options and completing transactions in an efficient and consistent conversational manner replicating the performance of a company's best call center agents.

"Convergys solutions powered by Voxify's Direct Response Automated Agents hosted on the Convergys SpeechPort platform will engage callers in a true conversational manner while eliminating the need to hold for an available agent," said Bill Andrews, General Manager of Self-Service Solutions for Convergys. "Benefits will not only be measured by call completion, order conversion and customer satisfaction, but also by cost savings derived from delivering a hosted self-service solution that requires minimal capital expenditure and can be deployed in less than 8 weeks.

Due to the dynamic nature of the Direct Response industry another key benefit of Voxify’s Direct Response Automated Agents is the ability to quickly change promotional offers, pricing or special up sell offers in a minimum of time providing marketing departments with the flexibility to quickly tune or optimize Infomercial promotional offers. Additionally, thanks to the near unlimited on-demand capacity of the Convergys SpeechPort platform, customers are assured that all of their callers are answered immediately and not left in a hold queue awaiting an available agent, a significant benefit as call volumes typically spike and then quickly drop off after an infomercial airs.

"Our Direct Response and Retail speech self-service applications are distinguished by a user interface design created to encourage callers to speak naturally within highly sophisticated call flows," said Adeeb Shanaa, Voxify President and CEO. "The unique conversational skills of Voxify's Direct Response Automated Agents, securely hosted on Convergys’ platform, will deliver exceptional value to organizations in the Direct Response and Retail industries."