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Aspect Software Receives Growth Strategy Leadership Award for Workforce Management
Aspect Software, Inc., a company solely focused on the contact center, announced it has received the Growth Strategy Leadership Award for demonstrated leadership within the global workforce management market from Frost & Sullivan, a global growth consulting company.
The Frost & Sullivan Award for Growth Strategy Leadership is given each year to the company that has demonstrated exceptional growth strategy within their industry.
According to a recent Frost & Sullivan report1, Aspect Software is the leader in the workforce management market, owning 32.2 percent of the market worldwide – an 11.6 percent greater share than the next largest workforce management vendor -- and gaining the most share globally over competitors in 2005.
Earlier this year, Frost & Sullivan awarded Aspect Software with the Growth Strategy Leadership Award for its performance in the world outbound dialing market and recognized Jim Foy, Aspect Software president and chief executive officer, with the 2006 CEO of the Year honor for demonstrated leadership within the contact center industry.
"Across all world regions, Aspect Software continues to gain market share in the workforce management space," said Alpa Shah, vice president, Frost & Sullivan. "This is evidence of the company's ability to execute well on its strategy and the compelling value proposition that its workforce management solutions offer to customers. And, with license revenue growth of about 50 percent over 2004, clearly the market agrees that Aspect Software is the leader in the workforce management space."
The criteria used by Frost & Sullivan to determine the recipient of the Growth Strategy Leadership Award include:
- Ability to grow in a saturated or maturing market
- Technological innovation and leadership
- Discovering new venues for an established product
- Strategic mergers, acquisitions, or joint ventures to penetrate new markets
- Reorganization structured around growth strategy
"Aspect Software is honored to have Frost & Sullivan recognize the company's accomplishments in the workforce management market," said Foy. "I believe our leadership in this space can be attributed to developing products that deliver real value to our customers by helping them maximize agent performance and improve operations, enabling them to balance customer demands with the realities of the bottom line.
1Frost & Sullivan. “World Agent Performance Optimization Market”, 20 April 2006.
"Our well-executed strategy for organic and acquisitive growth has driven the development of our product lines, and we will continue to offer innovative solutions to cater to the growing needs of the workforce management and performance optimization market."
