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“The document and image management system makes us truly location-independent and enables us to significantly grow our business while cutting building and storage costs. The quality of information stored and the way in which it can be used has dramatically improved customer service by giving employees real-time access to the right information at the right time.”

Vignette’s Imaging and Workflow solution helps organizations reduce their reliance on paper, lowering storage costs and mitigating the risk of catastrophic destruction of paper documents and records. Vignette’s solution enables organizations to transition to high-volume digital document processing, which dramatically streamlines paper-intensive transactions. With the following enhancements, Vignette IDM 20.1 provides the foundation for even more feature-rich document imaging and workflow applications:

• Automated retention schedules to enable adherence to record keeping regulations
  
• New reporting capabilities to assess business volumes and analyze historical trends
  
• Automated e-mail notifications when documents of interest are captured
  
• Full integration with Vignette Portal, making possible the personalized Web delivery of digital documents and transaction information to key internal and external constituents

“By integrating Imaging and Workflow with Portal, Vignette customers are able to take their digitized content and deliver it to their constituents through an Intranet, Extranet or public Web site,” said Jeetu Patel, executive vice president at Doculabs, Inc. “This is significant for organizations in the financial services, insurance and healthcare industries where the demand for meeting more stringent compliance regulations must be balanced with the ability to provide swift, effective customer service.”

“Vignette has a rich history of innovation as well as being enterprise strength in performance, reliability and scalability,” said Brett Bachman, senior vice president, Products and Strategy at Vignette. “The Imaging and Workflow solution has been enhanced to provide universal access through the Web to the image and document repository. This enhanced solution can help healthcare organizations gain convenient access to complete patient medical records, insurance companies to process and manage paper-intensive claims more efficiently and financial institutions streamline their application approval processes.”