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StayinFront CRM Selected by Talecris Biotherapeutics to Manage All Points of Customer Interaction

StayinFront CRM Selected by Talecris Biotherapeutics to Manage All Points of Customer Interaction

StayinFront, Inc., a global provider of enterprise-wide customer relationship management (CRM) applications, decision support tools, data services, sample inventory management solutions and eBusiness systems, announced that Research Triangle Park, N.C.-based Talecris Biotherapeutics has selected StayinFront CRM to manage all points of customer interaction.

Talecris is a global biotherapeutic and biotechnology company that discovers, develops and produces critical care treatments for people with life-threatening disorders in a variety of therapeutic areas including immunology, pulmonology, and hemostatis.

In addition to using StayinFront Pharma 9.

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3, a solution designed especially for the industry-specific needs of the pharmaceutical and life sciences markets, Talecris will deploy StayinFront Pharma Companion on Windows® Mobile 5.0 devices, and StayinFront Analytics for data analysis and decision support.

StayinFront will provide all implementation services, including data services for the migration and integration of existing data. Additionally, Talecris will utilize StayinFront’s ongoing support services including help desk, data center hosting, asset management, and project management services.

Bill Zabel, vice president of U.S. Sales for Talecris Biotherapeutics said, “Investing in customer relationship management capabilities is a strategic initiative for Talecris. Our thorough analysis of available pharmaceutical/biotechnology CRM solution providers showed that StayinFront can deliver the total solution – flexible software applications to meet the diverse needs of our business functional groups, and hosting and support services that mean we will be able to launch our system quickly. Finally, StayinFront`s global presence gives us assurance that we can leverage the investment and relationship as we grow into new markets internationally."

Thomas R. Buckley, CEO of StayinFront, Inc., said, "Our extensive life sciences industry experience and the adaptability of our CRM solution ideally positions StayinFront to support Talecris` unique business model. We are excited to be an integral part of Talecris` growth and look forward to continuing to meet their needs as they expand globally.”

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