TeleTech awarded Frost & Sullivan Australian Contact Centre Outsourcing Provider of the Year

TeleTech received the award as a result of its approach to offering clients results-based services rather than simple cost reductions. TeleTech is taking this message to the Australian market not only with state-of-the-art infrastructure, but also a comprehensive agent training program. This strategy has helped TeleTech successfully achieve higher than the industry’s average for revenue per agent seat, growth in profitability and staff strength.

John Gibson, president and managing director Asia Pacific for TeleTech said, “We have been very focused on delivering a broader range of business benefits to our customers through strategically developed contact centre solutions. The difference in our approach has spurred TeleTech’s growth in Australia and we’re proud to have our success recognised by Frost & Sullivan. Being awarded Contact Centre Outsourcing Provider of the Yearstrengthens our message that contact centres need to deliver more results for businesses than simple cost reductions”.

TeleTech’s Award is part of Frost & Sullivan Australia’s annual Best Practices Awards. The Awards seek to recognise outstanding performance and industry achievements by leaders in the Australian Information and Communications Technology (ICT) and Healthcare industry.

A panel of independent judges comprised of influential personalities and leaders in the Australian ICT industry chose TeleTech as the Contact Centre Outsourcing Provider of the Year. This was based on actual market performance indicators such as revenue growth, market share, growth in market share, leadership in product innovation, breadth of products and solutions, major customer acquisitions, and business and marketing strategy.