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Genticity Partners with WebViews
Genticity Inc. a provider of powerful multichannel Call Center and Help Desk software, including Web-based Customer Interaction Management (CIM) solutions, announced that it has entered into a Partnership Agreement with WebViews Inc. to extend its suite of products to the international business community. WebViews is a provider of unique globalization and localization services and solutions.
In response to the ever increasing demand from global customers for multi-lingual call center solutions, Genticity has embarked on a series of projects to deliver localized solutions to the European, Latin American and Asian business communities. One important element and a first step in this approach is localized email services.
Localized email enables organizations to receive, view and respond to email in their native language while back end services perform translation, localization and transport of the email to customers in foreign markets. This one to many language support will enable Genticity to deliver world class multilingual and trans-lingual Customer Interaction Management solutions to its customers, thereby providing global customer support.
As a next step, Genticity will release Customer1 version 2.4 - its Borderless Customer1 application suite. This product is in final testing with several key international business customers supporting over one hundred million of their end customers. Genticity’s goal with WebViews is to deliver a true language transparent operating environment™ enabling customers to operate locally and deliver globally.
“The world is a much smaller place, our customers are global in reach and require solutions which are International in scope,” said Harold Hutchinson, President of Genticity. “Our partnership with WebViews has allowed us to take a quantum leap forward in Genticity's ongoing commitment to quickly respond to the needs of our international customers.”
“We are delighted to be partnering with Genticity. Our unique Inter-language Paradigm (ILP™) technology has enabled Genticity to deliver transparent multilingual customer support and interaction Management to their expanding global customer base.” said Manoo Missaghi, President of WebViews Inc.
