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Software House International Newest Reseller for FrontRange HEAT and IT Service Management Solutions
FrontRange Solutions, a provider of IT Service Management, Voice Application, and CRM solutions for small to mid-sized enterprises (SME) and distributed enterprises, and SOFTWARE House International (SHI), an innovator in e-Commerce Procurement solutions, announced that SHI is the newest reseller and implementer of the new FrontRange™ IT Service Management (ITSM) modular solution and award-winning HEAT® products.
SHI, with offices in New Jersey and consultants throughout North America, brings years of experience helping mid-size and large organizations as a global procurement outsourcing company and leading business-to-business solution provider.
- SHI offers IT managers a one-stop shop for applications, hardware, networks and implementation services, just as FrontRange HEAT and ITSM product families offer comprehensive IT Service Management software solutions. Both companies have solid reputations for competitive pricing and customer support.
- FrontRange and SHI have significant presence in the state and local government markets, as well as the education industry. SHI is listed as a vendor on many state and local government contracts, making purchasing simple and easy.
- FrontRange and SHI have a global network of offices to support the enterprise solutions requirements of large and distributed organizations seeking IT Service Management products and services.
SHI is a Microsoft® Gold Partner and a top reseller for Microsoft. FrontRange also is a Microsoft Gold Partner and has developed its latest product architecture on the Microsoft .Net platform.
“We are excited to see two of our leading Gold Partners collaborating to bring the value of IT Service Management solutions to an IT marketplace hungry for best practices,” said Pradeep Rathinam, General Manager, US ISV, for Microsoft. “Microsoft encourages and supports partners working with partners as a demonstration of our strategy and commitment to a strong and healthy channel ecosystem.”
With SHI, organizations have an immediate resource to help them maximize service to their users, to minimize downtime and to effectively plan, test and implement new systems, utilizing the FrontRange IT Service Management (ITSM) product family and the existing HEAT help desk product.
In addition, current customers of the FrontRange HEAT product now have a resource to implement those modules from IT Service Management that work with their current HEAT system.
“We have been very successful in the IT Service Management market, and are very excited about what FrontRange ITSM brings to this space,” says Bill Santos, General Manager of Services for SHI. “The FrontRange ITSM product is one of the more compelling ITSM solutions on the market and we are pleased to be in a position to offer it to our customers.”
“It’s gratifying to be working with an internationally recognized company,” said Michael McCloskey, FrontRange CEO. “The top-notch team at SHI as well as the sharp business focus and successful track record make this an exciting partnership that surely will enhance our mutual success.”
