The Chrysler Group Services European Customers with SDL KbT System

A pilot process had determined that translation productivity could be improved by as much as 30% using the outsourced GIM solution, which leverages advanced technologies such as automated terminology extraction, automated translation, translation memory and translation management. The project has delivered results significantly ahead of these expectations as well as improving the quality, consistency and scalability of the translation process.

“The Tweddle/SDL Solution has exceeded our expectations for translation quality control, delivery and cost reduction,” commented Paul Mansfield, Manager Service Information Distribution at the Chrysler Group. “We now have a consistent and scalable process for the delivery of service documentation for our Chrysler European models and we look forward to increased speed-to-market, quality and cost benefits through broader deployment of the system.”

“In the automotive industry, the rapid delivery of high-quality service and owner’s information is a critical element to the success of a vehicle program,” added Andy Tweddle, President and CEO of Tweddle Litho Company. “The combination of the SDL KbT System and Tweddle’s content management / composition systems has enabled us to deliver a solution that positively impacts vehicle distribution, servicing, customer satisfaction and revenues for our customers.”

“The SDL KbT System incorporates patented technologies, the culmination of over 100 man years of development, combined with years of deployment experience at large global enterprises,” concluded Keith Mills, President Technology Division at SDL International. “Its ability to deliver higher quality results than traditional translation services at much lower cost and with significantly higher throughput is unmatched in our industry. These are all critical qualities in the production of complex technical documentation for the automotive industry.”