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, integrates Nextel's voice and data technology with ServicePower's Web-based patented scheduling application to help companies manage service calls based on specific criteria, such as skill level, technician availability and technician and customer location. Using SERVICEMobility on Nextel devices lets technicians accept, reject, reschedule and complete new service calls from the road. Inbound reports detail new job specifics, such as location and type of repairs needed and allows technicians to close out jobs and submit claims paperwork directly from the device, thereby streamlining the invoice process and maximizing service revenues. The service also lets dispatchers reschedule work and avoid potential problems such as jobs running over schedule and allows schedulers to take advantage of resources becoming available earlier than expected.

"Nextel regards the partnership with ServicePower as a natural progression of our Wireless Business Solutions initiative," said Rob Consolazio, senior director, Nextel business solutions group. "Nextel is delighted to work with ServicePower - a company who clearly understands the needs of service companies and the challenges they face. Nextel and ServicePower will deliver relevant and effective solutions for the major appliance and consumer electronics industry to increase operational efficiency and productivity."

Ian MacKinnon, ServicePower's CEO, said "Typically, our enterprise customers have gained over 15-percent productivity, which equates to two or three extra jobs per week from using our scheduling technology. SERVICEMobility offers the small to medium sized service company the same benefits that large field service organizations have realized for years, in terms of greater efficiencies and reduced cost. We are focused on helping the two million technicians in the small business space become more profitable by providing tools such as SERVICEMobility, that ultimately allows them to save money and get more work from manufacturers, retailers and third-party administrators."

SERVICEMobility delivers improved operational efficiency and provides all the information necessary to create and submit management reports in real-time. The solution reduces manual overhead by limiting time-consuming paperwork and phone calls between the dispatcher and technician. SERVICEMobility also provides real-time and historical activity reports that highlight specific technician productivity and billing details and help management continually optimize work schedules.

SERVICEMobility is available on the Motorola i605, i710, i730, i830, i860 and i355 handsets.