CRM is a business philosophy, not a set of technologies

In 2000, businesses globally spent around $10bn on CRM software, and around twice that on CRM services. (Source:Aberdeen Technology, Gartner).The consensus amongst industry analysts is that these figures will more than double by 2003. Most of this investment will be wasted.

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Do you currently have a CRM system?:

If yes, what type is it?:

What type of features do you require:

Sales Automation Customer Service/Support

Marketing Automation Channel/Partner Management

Customizable Integration to other systems

How many people will use this system?:

How would you like users to access the CRM?:

Through web browsers Through company network only

With mobile devices

Please explain why you are seeking a CRM system and any other requirements you have:

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