| Experts Corner |  There has been a certain amount of scepticism surrounding CRM in the past, but now it seems like everyone is doing it. Is this the case?
Andy Wood, MD, GI Insight
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| Highlights |
 D Loves E – Integrating direct mail with digital media
It’s safe to say that the internet and other digital channels like email and SMS have been instrumental in driving the communications revolution we’re currently experiencing. For marketers, these new channels present yet another route to customers and have increasingly been part of a brand's overall marketing and communications strategy.
by Thierry Saada, Director of Sector Marketing
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| Abstract: With vanishing investment income and a more competitive marketplace, insures have been focusing on simplyfying customer-facing business transactions and providing effective value-added services so as to build a partnership of trust with their customers. |
| Topics:
Customer Service | Billing & Account Management | |
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| Author: By SAP America, Inc. |
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Doc Type: White Paper
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Format: HTML |
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| Abstract: "A series of market trends are reshaping the financial management needs of
companies of all sizes, especially small and mid-size businesses (SMBs).
Globalization is forcing these companies to contend with the challenges of
properly tracking multiple currencies. At the same time, advancements in mobile
technologies have created an increasingly dispersed workforce that must submit
key data to a company’s financial system and be able to access this corporate
information from anywhere, at anytime to do their jobs. In the past, moving from
QuickBooks to a more sophisticated financial system meant acquiring a costly and
complex on-premise software application. These applications entailed a
significant upfront investment, long deployment cycles, and cumbersome business
processes.Today, a new breed of Software-as-a-Service (SaaS) solutions has
emerged to address businesses’ real-time financial management needs. This
whitepaper will discuss these trends and examine how Intacct’s on-demand
financial management solutions are responding to the escalating needs of growing
companies."
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| Topics:
Enterprise Resource Planning | Billing & Account Management | | | Industry:
Finance | Telco | Retail | Utilities | Government | Healthcare |
| CRM Methology:
CRM Strategy | CRM Implementation | CRM Overviews | CRM Definition |
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| Abstract: GamePlan, a provider of on-demand network systems for collegiate and professional teams to recruit, plan, analyze, and communicate faster than ever before needed to find a business software solution to manage both front-end and manual back-end management of inventory, workflow and accounting. |
| Topics:
Supply Chain Management | Billing & Account Management | |
| CRM Methology:
CRM Implementation | |
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| Abstract: Business models that have complex billing requirements include business process outsourcing (BPO) services, information providers, e-learning and research, ecommerce and Internet, high tech, telecom, utilities, and other business services. Companies in these segments are under constant pressure to increase market share and profit margins by offering new services. |
| Topics:
Billing & Account Management | |
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